Refund policy

We want you to be happy with your purchase! Please read our policy below.

Returns

We accept returns within 14 days of delivery.
To be eligible, the item must be unused and in its original condition.
Buyers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Exchanges

Yes, we offer exchanges if you'd like a different style or color, provided the item is in unused, original condition.
Please contact us to arrange the details.

Refunds

Refunds are processed once we receive the returned item in acceptable condition.
The refund will be issued via the original payment method.

Damaged or Lost Items

If your order arrives damaged or is lost in transit, we will replace it free of charge.
Please contact us with photos or a description of the issue, and we’ll take care of it.

Personalized Items

Please note that personalized or custom-made items are non-refundable and non-exchangeable, unless there was an error on our part.

Cancellations

If you need to cancel your order before it ships, please reach out as soon as possible.
However, since each item is made to order, we may have already started production — and in some cases, cancellation may not be possible if part of the work is already completed.

How to Start a Return

To initiate a return or exchange, simply contact us through the website’s contact form or via chat.
Please include your order number and the reason for the return. We typically respond within 1–2 business days.